UX Service Designer

NTech is recruiting an experienced UX Service Designer to join this rapidly expanding UX team.  We are looking for someone with solid research experience, who can take ownership of Service Design across the organisation and bring a more holistic, evidence-based approach to our product decision making. This would be a great role for someone who wants to make a real difference within an organisation and who isn’t afraid of a blank canvas.

Full training will be given on the products as well as ongoing coaching and support.

Key Accountabilities

• Pioneer the Service Design process within the organisation, considering everything from initial engagement to final implementation.
• Build and curate a repository of knowledge that helps the organisation understand evidence based decisions.
• Influence product roadmaps and encourage product teams to take a more holistic view of development.
• Understand a wide range of products and services in order to gain in-depth insight from experts within those areas.
• Identify opportunities for where the business can prove and develop initiatives that will realise the potential.
• Articulate how processes need to change to improve overall quality along with planning and making change to improve existing processes.
• Develop methods to aggregate and syndicate insight to ensure data is both accessible and actionable.
• Identify opportunities for where the business can prove and develop initiatives that will realise the potential.
• Pioneer the Service Design process within the organisation, considering everything from initial engagement to final implementation.
• Build and curate a repository of knowledge that helps the organisation understand evidence based decisions.
• Influence product roadmaps and encourage product teams to take a more holistic view of development.
• Identify opportunities for where the business can prove and develop initiatives that will realise the potential.
• Pioneer the Service Design process within the organisation, considering everything from initial engagement to final implementation.
• Build and curate a repository of knowledge that helps the organisation understand evidence based decisions.
• Influence product roadmaps and encourage product teams to take a more holistic view of development.

Knowledge, skills and abilities

• Experience of working with multiple stakeholders, communicate effectively with individuals of varying positions and disciplines throughout the organisation.
• Be a passionate advocate for Service Design and help educate the wider organisation on the benefits of the new discipline.
• Have an enthusiastic, motivated, entrepreneurial mindset
• Experience of planning and conducting collaborative workshops to gain understanding of users and processes.
• A strong knowledge of best practices and methodologies to generate both quantitive and quantitative insight.
• Ability to analyse and interpret statistical data.
• Experience mapping user centric service experiences.
• Ability to distil complex processes down into easy to understand design collateral, such as process maps, personas etc.
• Knowledge of presenting insights within the context of key metrics and objectives.

Apply now for full details.